Al-Razi Publications – Return & Exchange Policy

1. Eligibility for Returns

We value your satisfaction with every Al-Razi purchase. To ensure a smooth experience, returns or exchanges are accepted under the following conditions:

• The item must be unused, unmarked, and in original condition.

• The return request must be made within 7 days of delivery.

• The product must be returned in its original packaging with all included materials (e.g., wrap, labels, or inserts).

2. Non-Returnable Items

Due to the nature of our educational products, we cannot accept returns or exchanges for:

• Opened or used books, notes, or guides.

• Digital products (PDFs, e-books, or downloads).

• Discounted, clearance, or promotional items.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact our customer service within 3 days of delivery with your order number and clear photos of the issue.
We will:

• Replace the item at no extra cost, or

• Offer a full refund (including shipping) if a replacement is unavailable.

4. Refund Process

• Approved refunds will be processed within 5–7 business days after we receive and inspect the returned product.

• Refunds will be issued via the original payment method.

• Shipping charges (if applicable) are non-refundable, except in the case of damaged or incorrect deliveries.

5. Exchange Policy

You may request an exchange for the same item (if stock is available) or another product of equal value. Additional costs or refunds (if price differs) will be adjusted accordingly.

6. How to Request a Return

To initiate a return or exchange:

1. Email us at info@alrazipublication.com or WhatsApp our support team.

2. Provide your order number, reason for return, and product images.

3. Our team will confirm eligibility and guide you through the return process.

7. Contact Information

📍 Al-Razi Publications
Customer Support: info@alrazipublication.com
Website: www.alrazipublication.com
Hours: Monday–Saturday, 9:00 AM – 6:00 PM